VENUE AND TICKETING POLICIES:
Alcoholic Beverages
The staff of the Gordon Field House and the Gene Polisseni Center are dedicated to providing a safe and enjoyable experience for all of our guests. Guests are not permitted to bring alcoholic beverages into the venues. Persons under 21 years of age are not permitted to purchase or consume alcoholic beverages. The staff of each venue reserves the right to refuse service to anyone who is unable to produce an acceptable form of identification or who appears to be intoxicated. Alcoholic beverages are only sold, and allowed consumption within designated areas. The sale, consumption, service and availability of alcohol may be restricted by the management of the arena in its sole discretion and is subject to compliance with all applicable governmental statutes, ordinances, University policies and regulation. Within the arenas, the sale of alcoholic beverages is limited to two per customer, per purchase. The sale of alcohol may be stopped by the arena at any time during events. If you choose to drink, please do so responsibly.
Animals
Animals are not permitted inside any of the venues on campus. Exceptions include service animals such as guide, sign, and signal dogs to aid disabled guests.
Attire
All visitors are required to wear shoes and shirts at all time. Some language, gestures, and suggestive art on apparel may also be considered inappropriate. The venue staff reserves the right to address these issues with all guests. Your cooperation is appreciated.
Banners
Banners may be brought into the arena and are encouraged provided they are not offensive, in poor taste, or commercial in nature. Banners may be draped or hung, as long as they do not obstruct the view of any guests, arena signage or present any safety hazard. The venue staff reserves the right to remove any banner which it deems offensive in nature.
Behavior
The NCAA, Atlantic Hockey Conference, College Hockey America, and Rochester Institute of Technology promote good sportsmanship by student athletes, coaches, and spectators. We request your cooperation by supporting the participants and officials in a positive manner. Profanity, racial or sexist comments, or other intimidating actions directed at officials, student athletes, coaches or team representatives - as well as public intoxication, the consumption or possession of alcoholic beverages and tobacco products are prohibited. Persons violating these rules will be subject to immediate ejection from the arena and any penalty, fine, or arrest that may be provided for by law.
Bicycles and Skateboards
Bicycles, skateboards, and rollerblades are prohibited in and around the facilities.
Cameras/Video Equipment
Professional cameras or equipment are not allowed to be brought into the venues unless user has the appropriate working media credential. Unauthorized filming, video or audio taping, photographs, records and all other depictions of the arenas and/or events are prohibited. All RIT Public Safety personnel reserve the right to examine and prohibit the use of any camera or recording equipment it deems unacceptable. Please contact us for more information at (585)475-4121.
Children
Children under the age of 16 must be accompanied by an adult at all times.
Concessions
The Gene Polisseni Center offers multiple points of sale within permanent arena concession stands and also offers food and drink at various mobile concession kiosks. The Gordon Field House & Activities Center offers one main concession stand, located on the upper level. Hours of operation for concessions vary based on length and type of event.
Elevator
Elevators are available for guests at all times.
Emergency Exits
The Gene Polisseni Center and the Gordon Field House ask all guests to observe and become familiar with all emergency exits locations upon entering the building.
Exit and Re-entry
There is a no re-entry policy for all major ticketed events. Once guests enter the venue for an event, they are not permitted to exit and re-enter the arenas for that same event. Only under emergency circumstances will a guest be permitted to re-enter the arena and prior to exiting, arrangements must be made with venue personnel.
First Aid Station
First Aid Stations are available on the main concourse. If immediate first aid is needed, ask any venue employees for assistance.
Handout/Vending Policy
Guests are not allowed to hand out promotional or advertisement brochures, flyers, or any other collateral material to other guests while on the property of any of our venues, including parking lots without prior written approval. No vendor is permitted to sell merchandise or food/drink of any kind while on the property without written approval as well.
Ice Access Policy (Gene Polisseni Center)
Arena guests are not permitted access to the playing surface at any time. Anyone entering the ice without proper credentials is subject to removal from the arena and arrest.
Lost & Found
Guests should contact the RIT Public Safety Department for assistance at (585)475-2853. RIT is not responsible for lost or stolen items.
Lost Children
In the event your child is lost, notify the nearest Public Safety or Security Officer immediately.
Non-Compliance
Non-compliant individuals may be asked to leave the facility or have privileges suspended.
Prohibited Items
Items that jeopardize the safety, viewing, listening pleasure, or enjoyment of other guests are prohibited. In accordance with building policy and security guidelines, items not allowed inside the venues include but are not limited to: outside food or beverage, bottles or cans of any type, coolers, containers, weapons or firearms, fireworks, illegal substances, bullhorns, noisemakers, confetti, beach balls or other inflatable items, Frisbees, laser pointers, backpacks, large bags, large banners, sticks or poles, folding chairs, stools, skateboards, and roller blades, etc. RIT Public Safety and venue management reserve the right to remove any items it deems a violation of its building policy and security guidelines. No check-in services are available for prohibited items.
Please note: Helium balloons are not allowed inside the venue due to the Reflected Beam Smoke Detection System; blockage of the beam will engage the fire alarm.
Projectiles
The throwing of any projectiles in seating areas, ramps, stairwells, on in the event surface, or any other areas is prohibited
Security Searches & Metal Detectors
To help ensure the highest level of safety and security, all arena guests, employees, and vendors are subject to security searches and a courtesy screening, which may include metal detection devices.
Smoking
All venues are smoke-free facilities. There are no designated smoking areas in or around the buildings. This guideline is meant to preserve the safety and health of all of our guests. Your cooperation is appreciated.
Tailgating Policy
Pre-game tailgating is permitted as long as it is conducted in a safe and respectful manner. Fans are asked to dispose of all trash in units located throughout the parking lot. BBQ pits, open fires, and alcohol are all strictly prohibited. Please do not block any emergency lanes or additional parking spots.
TICKETING POLICIES
RIT offers discounts to students, faculty/staff, and alumni. These tickets can be purchased online, over the phone or by visiting the University Arenas box offices. Valid RIT ID/UID number is required to receive applicable discounts. For free student, faculty/staff, and alumni tickets to the women's games, there is a limit of four per valid RIT ID.
Will Call Policy
Tickets may be picked up with photo ID at the box office will call table. The will call table will be open 120 minutes prior to the beginning of an event. If tickets remain, on the Thursday before the game at 10AM, the box office will release tickets that were on hold for the upcoming weekend event(s). These tickets are only released IF available.
Lost or Stolen Tickets
Most of the time, tickets can be reprinted if lost or stolen. Photo ID is required and tickets will only be issued to the original purchaser. The lost/stolen tickets will be deactivated and new tickets will be issued. Only new tickets, with new bar codes, will be permitted to enter the venue of the event. For more information, contact the University Arenas Box Office at (585)475-4121.
Ticket Fees
Each ticket ordered online or over the phone will incur a per ticket fee based on the type of ticket purchased, as well as a delivery fee that is charged on a per order basis and will vary by chosen delivery method.
Wheelchair seating
The arena contains many seats for wheel chairs as well as seats for companions. Wheelchair accommodations are available within each price level with wheel chair access designated restrooms, concession stands, and other points throughout the venue.
Ticket Scalping
Ticket scalping - the resale of admission tickets for any RIT events is strictly prohibited on the premise. Violators of this policy will be prosecuted to the fullest extent of the law.
